■ The Big Idea
A study conducted by the author shows that the most financially successful operations have common characteristics. The relationship between these characteristics and financial success is not trivial.

■ About the Author
David Maister - David Maister is widely acknowledged as one of the world’s leading authorities on the management of professional service firms. For two decades, he has advised firms around the world in a broad spectrum of professions, covering all strategic and managerial issues.