■ The Big Idea
In this book, author Daniel Goleman reveals the skills that distinguish star performers in every field, from entry level jobs to middle-level to top executive posts. The book shows that the single most important factor is not IQ, advanced degrees, or technical expertise, but the quality called "Emotional Intelligence." This book shows that we all possess the potential to improve our emotional intelligence - at any stage in our careers, as individuals or as team members in an organization.