■ The Big Idea
The job of managing a team - from hiring, selecting, training, building, and keeping enthusiasm up constantly - finally becomes a bit easier with these helpful guidelines. This book covers everything from basic motivating, to how to handle people during a crisis. Straightforwardness, a firm resolve, and a huge dose of diplomacy are just some of the things a manager needs to lead and keep the team working like a well-oiled machine. Even the most difficult situation -like sacking a team member is played out here, so you know exactly what youre supposed to do. This is a real team how-to manual that is a quick and easy read!

■ About the Author
A freelance business writer and editor, Ros Jay writes in clear, jargon-free language. She has written a number of books on marketing topics, and also advises small businesses on corporate image and marketing.