■ The Big Idea
People leave jobs because they dont feel respected, not because of salary, says business consultant Gandy. In this month-long program, she directs employers to work with employees to improve communications, while employers deliberately praise accomplishments. Some techniques practice praise at home first may help some, but most readers will want more serious, innovative suggestions.

■ About the Author
Dottie Bruce Gandy - Dottie Bruce Gandy, a business executive and entrepreneur who established two successful consulting practices, has focused throughout her career on helping organizations retain employees by winning their trust and loyalty. She directed a Texas-based regional office for the Franklin Covey Company, leaving that job to write this book She and her husband, Tom, live in Allen, Texas.