The Big Idea
Listening, being one of the most important things in business, helps create good relations with people. It is a creative act that improves as it is practiced. By effectively listening we open opportunities to explore our wants, how we feel, and what we think. It also gives understanding of who we’ve been, who we are, and who we will be as individuals and even as organizations.

Being a skilled listener opens our minds; this is why the business community needs good listeners with open hearts and clear minds. Good and accomplished listeners can create strong companies by knowing what transformational questions to ask themselves and to ask others. There are 52 listening skills that may help in becoming a better listener.

Mark Brady is an award winning author, teacher and trainer. He has taught graduate courses in skillful listening for the last dozen years. He has edited the listening anthology, The Wisdom of Listening, and written numerous articles for journals and national magazines. He has also won the Jack London Prize for fiction.