■ The Big Idea
Six Sigma is a management philosophy that can radically change the way you treat mistakes in the workplace. It is focused on eliminating these mistakes, teaching personnel how to improve the conduct of business in the process.

■ About the Author
Joe and Larry
One seemingly ordinary day, Joe finds himself in his office carrying a cardboard box to pack his belongings after getting laid off. Anxious and still in a state of shock and disbelief, Joe reflects on what appears to be a bleak future for him and his family. Flipping through a pile of business cards accumulated through the years, he stumbles upon the card of Larry, his former colleague when he was still starting up. They decide to catch up and talk over lunch. What transpires is a mind-opening conversation between the two men about the use of the managerial philosophy called Six Sigma and how it can dramatically improve quality and eliminate botches in the workplace to ensure greater profit.