■The Big Idea
The best-selling author of “Reengineering the Corporation” gives us nine powerful and practical concepts for today’s competitive and turbulent business arena. Make life easy for your customers. Be a process fanatic. Measure like you mean it. Walk your talk when it comes to teamwork. Link companies through the Internet. Redesign your operations in tandem with suppliers and customers. Learn more about these winning ideas offered by one of America’s most influential business thinkers.